Shipping & Refunds
🎀Shipping destinations:
- We ship both locally and worldwide.
🎀Shipping cost:
- We offer FREE US and Canada Shipping.
- EXPRESS US Shipping if offered at an additional cost of $35
- INTERNATIONAL Shipping is $10
🎀Shipping Duration:
Orders are processed within 3-5 business days.
- STANDARD US Shipping takes 2-5 business days.
- EXPRESS US Shipping takes 1-2 business days.
- STANDARD Shipping to CANADA takes 6-10 business days.
- INTERNATIONAL Shipping takes 6-12 business days.
🎀CANCELLATIONS
Orders can only be cancelled prior to being processed. Once an order is sent for processing, the order is final and cannot be changed.
🎀RETURNS
Due to the fact that each product is personalized, returns are ONLY accepted if the product is not as described.
Just send a picture to admin@ijaybackdrops.com quoting your order number and we will issue you a full refund.
If an item is not as described or arrives damaged please notify us within 7 days of receiving it so that a new one can be sent to you.
Send a picture showing the damage to admin@ijaybackdrops.com quoting your order number and we will get back to you with a new order.